60 Day Ride Guarantee on All Hunt Wheels
We are so confident you'll be happy with your Hunt Bike Wheels that we offer a full 60 days to ride them. If at any point during these 60 days you wish to return them for a full refund or a product swap please contact us using our Technical Support Page to arrange return. Unfortunately we cannot offer a refund on any item that has suffered severe or crash damage within this period, however we do offer a crash replacement discount scheme so please fill your details on our Technical Support Page and we will help. In addition to this our wheels come with a full 3 years* warranty against manufacturing fault and defects. Please note this does not cover use related wear and tear.
Our normal returns policy and manufacturers warranties apply to all other products. Please see the Refunds and Returns page HERE.
3 Year Warranty
Please note that we are cyclists ourselves and do of course go above and beyond to offer excellent service if you ever do experience any issues. We carry full spares at very reasonable prices and offer complete support but of course we have to have the legal stuff written as below.
All Hunt Bike Wheels are provided with a 3 year warranty against material or workmanship defects. The warranty period runs from the purchase date.
- The warranty is not applicable to products that have been incorrectly installed, adjusted or maintained
- The warranty is not applicable to damage to the product caused by a crash, impact, or abuse of the product
- The warranty is not applicable when the product has been modified.
- The warranty is not valid on wheels used for commercial (rental) purposes.
- The warranty is not applicable to normal wear and tear. Particular parts are subject to degradation as a result of normal use and this damage is not covered by the warranty. These parts include (but are not limited to) bearings, spokes, nipples and brake tracks. We stock a range of spares for these consumable items at very reasonable prices, if you can't find it on our website please do contact us.
H_CARE - Free Lifetime Crash Replacement
As most of you will already know, we design our wheels to take a pretty impressive amount of hammering under all sorts of conditions. Whether you're hitting out at your local crit or road race, or taking the long way home on the paths less travelled, you can do so with the confidence that you're rolling on hoops designed to take the lot in their stride.
Saying that, sometimes things happen that are out of your control, and often it's your beloved riding gear that takes the hit on your behalf (is there anything your bikes/kit won't do for you?!). We are now offering free lifetime crash replacement for first owners of all AERODYNAMICIST CARBON, UD CARBON SPOKE, LIMITLESS & ALL-MOUNTAIN CARBON MTB* wheels. We call this policy H_CARE
This care extends to any HUNT-branded/made parts of your wheels, and we’ll even cover the reasonable cost of the labour to repair your wheels at a local bike shop or professional bike mechanic, or perform the work free of charge at either our US or UK offices. The only cost you're eligible for is the shipping to either of our offices. As of March 23rd, we have a US office in Boulder, Colorado.
H_CARE aims to protect your investment in HUNT technology, by enabling the FIRST owners of eligible HUNT wheels access to free replacement parts (rims, spokes, hubs, and nipples) in the event of a crash or similar accident on road/all-road surfaces in line with the intended usage of the wheels. We'll even perform the work to repair the wheels free of charge.
You the rider will only be eligible for the associated costs of returning the wheel or parts, and then having the repaired wheelset sent back to you - we'll sort the rest.
*H_CARE for All-Mountain Carbon MTB Wheelset
The All-Mountain Carbon H_Impact Wheelset carries the same lifetime crash replacement - if you break it whilst riding, we will get it fixed or replaced for free. There are some limitations though and they are as follows:
- Applies only to the first owner (If you purchase a pair second hand, we will do our best to support you through our normal crash replacement discount)
- Only on single crown forks - No Downhill Bikes! Although tough, please keep in mind the intended usage of All Mountain and Trail.
- The standard legal limitations of the 3 year warranty applies too; modifications, rental use, incorrect fitment or lack of maintenance may also void your warranty.
NOTE: When returning an item for a warranty claim, please remove all accessory items not included with your purchase or subject to the warranty claim including tires, tubes, rim tape, cassettes, skewers, computer magnets, etc. We cannot be responsible for loss or damage to accessory items returned to us. With any warranty issue it is best to contact us before returning your wheels so we can give you the best possible service. Please fill your details on our Technical Support Page, or call us on +44 (0) 1273 931 428
In order to help us process your return as efficiently as possible write your returns number clearly on the outside of the packaging.
Weight Limits & Guidance
Our wheels have varying rider weight limits please check the product pages for model specific information. Please include the weight of any luggage in your total rider weight when choosing the correct wheels. If a rider is close to these limits then it is advisable for an experienced bike mechanic to check the wheel regularly and to use minimum 25 mm tyres at a maximum of 100psi as this will reduce the fatigue on the wheelset. As we said above, we are cyclists ourselves and do of course go above and beyond to offer excellent service if you ever do experience any issues. We carry full spares at very reasonable prices and offer complete support.
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