60 DAY RIDE & RETURN POLICY
We are so confident that you'll be happy with your Hunt Bike Wheels, that we offer a full 60 days to ride them. If at any point during these 60 days you wish to return them for a full refund (or a product swap) please email or call us on the phone number at the foot of our website. Unfortunately, we cannot offer a refund on any item that has suffered severe or crash damage within this period. However, we do offer a crash replacement discount scheme, so please contact us via email or phone and we will help. In addition to this, our wheels come with a full 3-year* warranty against manufacturing fault and defects. Please note, this does not cover use related wear and tear.
FREE WARRANTY RETURNS
We offer free world-wide warranty returns. Email us and we’ll always aim to reply within 1 working day.
SMALL ITEM RETURNS
Please fill this form with the details of your return. Once the form is filled in, you can print a free tracked returns label. Please include the filled form in the package and once the items are back with us we will be in touch to organise the refund.
Once we have confirmed your return, we will give you a ticket number. Please email us if you don’t have one. We’ll arrange a collection from your address and will then call or email you once your wheels are back with us to arrange the refund. We aim to process all returns within 2 days of arrival.
If we are collecting wheels from you we will ask for the best weekday where our collection agent can collect between 9am and 5pm. Work addresses are often easiest as people are around all day to hand parcels to the courier. Let us know if this isn’t possible and we can look into other options, email us and we’ll usually respond within 24 hours.
We ask that all returns are securely packaged all over to avoid damage during shipping. Axle protectors should be used and packaging placed between the wheels to stop them damaging each other. Your local bike shop will often have wheel boxes available but if not let us know and we can send a box out.
60 DAY RETURNS (NON-WHEELSET ORDERS)
If you wish to return an unwanted item for a refund when goods have already been dispatched or delivered to you please contact us via live chat, email or call us on the phone number at the foot of our website. The costs of returning goods to us shall be borne by you.
Please Note: We have a separate returns address so please do not just send your goods back to us without contacting us first.
Returned goods will be refunded within 28 days.
The rights to return the goods to us as referred to above will not apply in the following circumstances:
- In the event that the product has been used
- The packaging of the product has been damaged
- The product is damaged in anyway
- The product is not in full resalable condition
- Goods Faulty on Arrival, Incorrect or Damaged in Transit
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