FREE WARRANTY RETURNS

We offer free world-wide warranty returns. Email us and we’ll be in touch within 24 hours.


SMALL ITEM RETURNS

Please fill this form with the details of your return. Once the form is filled in, you can print a free tracked returns label. Please include the filled form in the package and once the items are back with us we will be in touch to organise the refund.


WHEEL RETURNS

We’re sorry to hear that you want to return your wheels. Fill out this form and we will be in touch within 24 hours. If you would prefer, you can also email us.


Once we have confirmed your return, we will give you a ticket number. Please email us if you don’t have one. We’ll arrange a collection from your address and will then call or email you once your wheels are back with us to arrange the refund. We aim to process all returns within 2 days of arrival.


COLLECTIONS

If we are collecting wheels from you we will ask for the best weekday where our collection agent can collect between 9am and 5pm. Work addresses are often easiest as people are around all day to hand parcels to the courier. Let us know if this isn’t possible and we can look into other options, email us and we’ll respond within 24 hours.


We ask that all returns are securely packaged all over to avoid damage during shipping. Axle protectors should be used and packaging placed between the wheels to stop them damaging each other. Your local bike shop will often have wheel boxes available but if not let us know and we can send a box out.


60 DAY RETURNS

If you wish to return an unwanted item for a refund when goods have already been dispatched or delivered to you please contact us via live chat, email or call us on the phone number at the foot of our website. The costs of returning goods to us shall be borne by you.


Please Note: We have a separate returns address so please do not just send your goods back to us without contacting us first.


Returned goods will be refunded within 28 days.


The rights to return the goods to us as referred to above will not apply in the following circumstances:


  • In the event that the product has been used
  • The packaging of the product has been damaged
  • The product is damaged in anyway
  • The product is not in full resalable condition
  • Goods Faulty on Arrival, Incorrect or Damaged in Transit